Soft Skills That Are Not That Hard: Six Soft Skills that will Elevate Your Ediscovery Career
Check out Iltanet.org for the latest blog post by Nikki MacCallum on the six most crucial soft skills to elevate your e-discovery career.
The most important soft-skill that is absolutely critical in every single eDiscovery role in existence doesn’t even require talking! It’s simply, listening. I speak to fifty plus job seekers in a given week and more often than not, I notice that people are so caught up in their own heads, likely worrying about how they’re coming across, that they’re not even listening to my questions. And isn’t what all humans want, in or out of the work place, to be listened to and beyond that, heard? In any form of sales or client consulting, the number one priority is understanding the customer’s pain points. How can you understand what a client needs and provide that service if you don’t listen to what they are? One of the ways I practice listening is when I’m having a conversation with a client I’ll repeat information back to them in the form of a recap. I find repeating information to be effective because when I enter a conversation with the intention to do so, it keeps my listening game sharp, and also makes the client feel heard.
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